ITIL defines an asset as “any resource or capability that could contribute to the Benefits of service asset and config management include: Along the way, service asset and configuration management will interface with nearly all of your other IT process, including change management, financial management, incident and problem management, and more. This information includes details of how the assets have been configured and the relationships between assets. Accurate configuration management provides the users an efficient glance of your company assets and servers with their inter-dependencies as to how they’re running on other organizational resources. Identify, control, record, report, audit and verify. Why configuration management is important in a business enterprise or organization? Account for, manage and protect the integrity of CIs through the service lifecycle by working with change management to ensure that only authorized components are used and only authorized changes are made. In order to resolve problems, changes are often required to implement workarounds and to resolve known errors. Process-Objective: The information about Infrastructure and Services necessary for the IT Service Management is made available by Configuration Management. There are several challenges in using configuration management which is detailed below: 1. There are several potential business benefits to consider in a configuration management plan. A few key concepts include: The Configuration Model – A logical model of IT’s service assets. 5. SACM uses Configuration Management System (CMS) which contains one or more Configuration Management Databases (CMDB).The database contains information associated with a CI such as supplier, cost, purchase date, renewal date for licenses and maintenance contracts and other related documents such as SLA etc. Every CI should have a unique identification number that makes it easily identifiable. CIs typically include IT Services, hardware, software, buildings, people, … from diminishing over time — and that can happen when you stop paying attention to the process and the results. 6. Use the right-hand menu to navigate.). In ITIL, a management practice is a set of organizational resources designed for performing work or accomplishing an objective. The difficulties of large and global businesses that deal with the movement of goods to multiple locations of the country, with thousands of data and metadata points, make CMDB a virtual and important feature for the overall functioning of IT Service Managemen. Configuration Management was introduced as a process in ITIL V2 in 2000, but the principles that underlie the discipline have existed for as long as complex technology systems have been around. Configuration Management ensures that any changes made to CIs are recorded and kept Supply date 5. Please let us know by emailing email@example.com. A server, a virtual server, or even the configuration of an application could be considered a CI, for example. Thus, Configuration management plays a key role in all business sectors. As defined by ITIL v3, Configuration Management System (ITIL CMS) is a set of tools and databases that are used to support service assets and manage IT Service Provider's Configuration data. The primary objective of ITIL Service Asset and Configuration Management Process (ITIL SACM) is to identify, document and administrate all the Configuration Items (CIs) required for delivering IT services, including their relationships and dependencies. Inedo Helps IT Teams Empower Their Configuration Management Plan. This is essentially creating a complete “inventory” of all the CI’s in your infrastructure. Inter-Related ITIL Processes. ITIL 4 has now recognized IT asset management as a critical management practice in service management. A Configuration Management System is basically just a set of tools (like databases, files, etc.) In the future, Configuration management serves 3 important objectives such as: 6. For the latest ITIL version, see our ITIL 4 Guide. It provides the flexibility to recover all configured items that accustomed achieve any work product and its desired state. 1) Problem Management. To do so, ITIL recommends that you give all CIs unique identifiers (for example, numbers) and record all the relevant attributes of the CI (including the owner). In ITIL v3, Service Asset and Configuration Management (SACM) is about properly planning and managing (and reporting and auditing) the relationships and attributes of all of these components, across every service in your infrastructure. Good configuration management plays directly into the values that are at the heart of ITIL. Lower operational costs result from better understanding the total cost of ownership for the current IT service model. 3. There are also other attributes for Configuration Items such as − 1. It allows quick recovery. This role is typically a configuration manager. ©Copyright 2005-2020 BMC Software, Inc. It is proving to be one of the more challenging processes to do well. Execution of configuration in project management goes hand in hand. There are different types of CIs, including: Service assets can be any resources or capabilities that contribute to the delivery of a service. It is one of the operational mechanisms identified by ITIL. Version numbers, since multiple versions of the same CI often exist, Location and owner information, so you know where to find it, Current status (ordered, in production, etc.). ITIL V2 vs ITIL V3: What’s the Difference? Always ensure that changes to every configuration item are authorized by change management, and that all changes and updates also modify the relevant configuration records accordingly. 4.IT cost Reduction: Having effective and proper configuration management in place reduces multiple costs in areas such as infrastructure, outsourced services, and management software. 1. Ensure that you have the right checks and balances in place to prevent unauthorized personnel from moving hardware assets, or making changes to any assets or CIs. Verifications and audits can be performed anytime, both randomly and according to a planned schedule. Learn more about BMC ›. More specifically, ITIL dictates that the objectives of SACM are to: Before we dive deeper, it’s helpful to get a few definitions out of the way that you’ll see regularly throughout this process and beyond. CMDB is fundamental database storage that stores configuration information which promotes legibility, and visibility of IT assets and sets the foundation for effective Information Technology Infrastructure Library. Name/description 4. In other words, SACM is a combination of two important processes: 1. The configuration management process is designed to collect and maintain information about the company’s IT infrastructure. (This article is part of our ITIL v3 Guide. Initial designs need to be revised regularly as per business needs. Configuration Management The SummitAI Configuration Management Database (CMDB) is an ITIL 2011 certified module that provides a common view of business services. 8. ITIL Incident Management: An Introduction. 9. Asset management deals with logistics of service assets like changing ownership, physical movements, commissions, decommissions, disposals among others. Follow these steps for the best return on investment (ROI). Why focus on configuration management? Too many tools are required for proper integration. Honestly, one of the major focuses for any IT organization should be on configuration management. Regular reviews and audits are essential, and ITIL recommends that you perform them to prevent discrepancies between your actual environment and how it is documented. Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) version 2 and an IT Service Management (ITSM) process that tracks all of the individual Configuration Items (CI) in an IT system which may be as simple as a single server, or as complex as the entire IT department. Be sure to subscribe to the Inedo Blog for further information on configuration management, DevOps, ITIL, and more. 3.CMDB reduces disruptions when it is caused by breakdown or system failure, cyber threats, security, and change in configuration activities. Change Management interfaces with other ITIL service management processes across the service lifecycle, including Problem and Configuration Management. ITIL 4 has now recognized IT asset management as a critical management practice in service management. At its core, SACM is about ensuring that you are able to identify and control all assets across your infrastructure, and can manage their integrity through effective recording, reporting, and auditing. Config records describe your CIs by recording information about: CIs are simply any component that needs to be managed in order to deliver an IT service. Maintain accurate configuration information on the historical, planned, and current state of services and other CIs. Configuration management as defined by ITIL is the management of IT information that ensures the configuration of system assets like servers, databases, operating systems, networking, applications, and software and CMDB is incredibly critical and important that make the organizations work. The knowledge of an IT worker, for example, is a service asset. Ensure that assets under the control of the IT organization are identified, controlled and properly cared for throughout their lifecycle. Project management indicates a product that attributes all functional and physical requirements. It improves decision making with accurate and real-time data. It's about managing IT assets, including hardware, software, and applications, throughout their lifecycle, and making decisions about those assets around procurement, repair, updating and decommissioning.The configuration management process maps out the effect that each configuration … Configuration management faces the difficulties of duplication and invalidates data from sources across the enterprise. It attempts to build a process to gather, manage, and link inf… 4. Audits are also often performed before major changes or releases are deployed, to avoid potential incidents or service disruptions. From core to cloud to edge, BMC delivers the software and services that enable nearly 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise. It allows quick recovery. There are six main activities in service asset and configuration management: For each of the services you offer, ITIL suggests that you create a Service Management Plan — which is essentially just a document that addresses the critical components of a service before you implement it. Organizational security improves when the company can detect unauthorized changes. Changes are reviewed regularly and the drawings are strictly tracked as it is associated with the potential project scope. The latest CMDB work as a valuable fact which is used to improve incident and problem management operation. Configuration Management is a bunch of competencies, methods, tools, and techniques in establishing and maintaining computer systems, servers, and software in the uniformity of their functioning with its requirements, design, and operational information throughout the span. 1. ITIL specifies the use of a Configuration management system (CMS) or Configuration management database (CMDB) as a means of achieving industry best practices for Configuration Management. The goal is to ensure that changes of any kind don’t occur without following your approved procedures for a wide variety of processes like license management, change management, version management, and even deployment. It typically covers: Service Management Plans typically go into quite a bit more detail, though — outlining explicitly how the change management and configuration management processes will interface, how and when CI data will be audited, and much more. The overall ability for a team to respond to an incident or problem is a service asset. Praveen Malik. 1. Inedo DevOps tools maximize developer time, minimize release risk, and empower stakeholders to bring their vision to life faster. CMDB supports fewer risk assessments for new modifications and deployments. ITIL Configuration Management manages the identification, recording, and reporting of IT infrastructure components, including their versions, constituent components and relationships. The activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Tools are available to automate the process, too — comparing the configuration of designated servers with the master configuration you’ve recorded, for example. CfM stores up-to-date information about configuration items (CIs) in a configuration management database (CMDB). CIs are under the control of Change Management. 7. 3. The Configuration Management Database (CMDB) is a main component of the Service Asset and Configuration Management process, as defined by ITIL. In a breakdown or failure, you’ll be … To scale back cybersecurity risk many businesses employ a CMDB to ensure successful configuration. It provides specific guidelines to the project management team in employing administrative and technical guidance and monitoring to a wide range of processes of specific items like products, services, and other components within a project. Attributes you may want to capture include: Here, ITIL recommends that all CIs follow a strict process for being added, changed, and removed from your CMS or CMDB. Configuration management plan: Describes how the information about the items of the project (and which items) will be recorded and updated so that the product, service, or result of the project remains consistent and/or operative. 2. Asset management, which address… Unique Identifier 2. 155 King Street, It also allows a greater understanding of infrastructure, enabling strategic planning and moderation of risks. The document describes Configuration Management as the process responsible for managing services and assets to support the other Service Management processes. 4. In this article, we’ll be exploring the activity of SACM as it functions in ITIL v3. Configuration Management serves as s sub-system of the top level of project management systems. CMDB is vital in IT decision making allowing users to determine relationships among processes, people, applications, and IT infrastructure to search out possibilities for change, faster resolution of incidents fewer errors, and more. Reply. BMC delivers software, services, and expertise to help more than 10,000 customers, including 84% of the Forbes Global 100, meet escalating digital demands and maximize IT innovation. Configuration management which is poorly operated can become ineffective and thus it calls for data sharing and validations across functional departments and groups. Reliable and independent. In this activity, you are essentially recording every bit of data about your CIs that is necessary for effective operations — from the version of a piece of hardware or software to all the documentation, configurations, ownership details, etc. Status 7. What is ITIL Configuration Management? Configuration management needs to apply an approach to combine and reconcile to exhibit a single point of reference. These all-new for 2020 ITIL e-Books highlight important elements of ITIL 4 best practices so that you can quickly understand key changes and actionable concepts. Address SACM is a combination of two processes that work on a common platform, and yet they can be handled as discrete processes - asset management and configuration management. When necessary, supplier information, related documentation, etc. One or more CMDB’s may be part of the overarching CMS. This is part of our ITIL v3 Guide, which you can navigate using the right-hand menu. In practice, asset and configuration management aligns very closely to other ITIL processes, such as incident management, change management, problem management, or service-level management. ITIL 2011 requires additional interfaces in Configuration Management, in line with the new structure of Service Transi… You can approach configuration management as an iterative process, implementing it one step at a time. Not many organizations have successfully implemented this central process discipline. ITIL Change Management Configuration Management assists Change Managementby recording which CIs have been changed and controlling the status of CIs throughout the entire CI lifecycle. In the banking segment, keen observation is maintained on software employed, components, databases, and facilities with respect to configuration management such as service support, incident management, and IT risk management. Unlike CIs, which can be specifically managed by IT, service assets can’t always. Attributes, like name, location, version number, etc. Along the way, you will need to create your own policies and procedures for things like: Throughout the lifecycle of every CI, ITIL encourages you to keep track of the complete status — including what changes have been proposed, the status of approved changes, etc.Being able to view and provide status reports gives you important insight into both the current and historical state of your CI’s, and can even help you detect unauthorized CI’s along the way.Reports typically include things like: At any given time, you need assurance that your data is accurate on all of your CIs. Sydney NSW 2000, Australia. Stay vigilant about performing regular verifications and occasional audits, too. A CMS may also include information about: A CMDB is a database that stores configuration records. From mainframe to mobile to multi-cloud and beyond, our solutions empower enterprises of every size and industry to run and reinvent their businesses with efficiency, security, and momentum for the future. CI type 3. Configuration Item (CI) A Configuration Item is an entity in a configuration management solution such as a CMDB. A configuration management tool can improve the organization's change-impact analysis, reducing the outages caused by production changes. ITIL 4 shifts to a focus on practices, giving the organization more flexibility to: Implement specific processes that are closely aligned to the specific needs of their customers It reduces the costs by having an intensive knowledge of all the components that constitute the configuration and... 2. Configuration Management according to ITIL V3 introduces the Configuration Management System (CMS) as a logical data model, encompassing several Configuration Management Databases (CMDB). Configuration Management System – Tools and data for managing information about Configuration Items and their relationships. Information about each CI is recorded in a Configuration Record within the Configuration Management System and is maintained throughout its Lifecycle by Configuration Management. Use of this site signifies your acceptance of BMC’s, Euromonitor Uses BMC Helix Remedyforce to Provide Better Service to its Employees and Customers, How A Consistent Global Approach to ITSM Keeps Arcadis Ahead of the Game, How Customer Experience Strategy is driven by IT, ITSM Assessments: An Introduction and How To Get Started. First, it is important because it is the center of the ITIL® information universe. This critical practice spans the entire service lifecycle. 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