digital government principles

Given the scope, scale, and complexity of some of these systems, agencies will be asked to prioritize release of data and content so the most valuable information is made available first. It means coordinating across agencies to ensure when citizens and employees interact with government information and services, they can find what they need and complete transactions with a level of efficiency that rivals their experiences when engaging with the private-sector. But what does “digital” really mean? If we determine the response is a question of general public interest, we will respond in both official languages. websites, mobile applications, and social media). Digital Government: Principles and Best Practices, written by a collection of practitioners and researchers, provides an overview of the management challenges and issues involved in seeking a new form of governance - digital government. E-government has emerged not merely as a specialization in public administration but as a transformative force affecting all leaves and functions in government. Supporting us as we age, and as digital transforms the way we live, work, and play. Build in an open and interoperable way ↩, See OMB Memorandum M-05-04 (Policies for Federal Agency Public Websites) for more information. We love the way that these groups have come together, burst open the door, and re-defined their service models from the top down. Pro-innovation regulation. See for more information. Sign up to FREE email alerts from Daily Record dailySubscribeWhen you subscribe we will use the results you provide to send you these newsletters. Give equal consideration for open source. In describing the information, we need to ensure it has sound taxonomy (making it searchable) and adequate metadata (making it authoritative). This includes limiting the number of devices (e.g., mobile phones, tablets) issued to employees. a website that works whether viewed on a desktop computer, laptop, smartphone, media tablet or e-reader. NEW "Maintain contingency plans. the December 2011 State of the Federal Web Report12) and explore solutions for the future of government digital services. In design and delivery, focus on user needs and understand what is required from a digital service. I'd love to hear what your team thinks of these suggestions and maybe follow up. The Federal Government currently spends approximately $1.2 billion annually for mobile and wireless services and devices with an inventory of approximately 1.5 million active accounts.28 These figures will only increase as agencies accelerate their adoption of new mobile technologies. One of the biggest employment barriers for blind Canadians is the broken government procurement processes and restrictive ICT contracts that eliminate competition and innovation. This includes acquisitions for acquiring mobile devices, applications, and wireless telecommunications services. Establishment of vigorous programs of education and self-improvement. The collaboration will establish a global high-level framework for digital government cooperation to assist countries in learning and implementing scalable digital services and applications in a cost efficient, accelerated and integrated manner and that are built applying best software development principles … The digital design principles provide guidance on how to provide an excellent digital service. Without top task prioritization, resources will likely be spent observing and fixing things that matter to the department, instead of the people it serves. Use common solutions, 12. Test early and often. The Advisory Group will identify areas that need government-wide leadership and work with the Innovation Center to determine the best shared solutions that leverage existing agency work and commercial options to the extent practical. The Centers for Disease Control and Prevention (CDC) is liberating web content by decoupling data and presentation. individual citizens, businesses, research organizations, and state, local, and tribal governments). Dear/Sir/Ma I want to be my application to be successful. This hasn't been a good decade. We must embrace the ability of new technologies to drive participation in the digital public square. Due to their portability, they are easy to misplace, potentially compromising any unencrypted sensitive data or applications stored locally. Empowering by building capability for all. Our team reserves the right to remove comments and contributions, and to block users based on the following criteria: Our team cannot commit to replying to every message or comment, but we look forward to continuing the conversation whenever possible. New expectations require the Federal Government to be ready to deliver and receive digital information2 and services3 anytime, anywhere and on any device. Manage risks. E-government has emerged not merely as a specialization in public administration but as a transformative force affecting all leaves and functions in government. The Federal CIO Council’s Information Security and Identity Management Committee will also evaluate opportunities to accelerate the secure adoption mobile technologies into the federal environment at reduced costs. In addition to their statutory responsibilities through the Clinger-Cohen Act and related laws, Agency CIOs have a lead role in four main areas: IT Governance, Commodity IT, Program Management, and Information Security. high-value data and content; Expose this information through web APIs to the appropriate Peut-être que les notions de "responsabilité" ou d' "optimisation" seraient plus descriptives de l'idée visée? These three layers separate information creation from information presentation – allowing us to create content and data once, and then use it in different ways. While the open data and web API policy will apply to all new systems and underlying data and content developed going forward, OMB will ask agencies to bring existing high-value systems and information into compliance over a period of time – a “look forward, look back” approach. 9. 8. Need an example: consider a department where IT people were moved outside the core of the city, away from their clients. We need to have the right environment internally to achieve the vision. To drive this transformation, the strategy is built upon four overarching principles: An “Information-Centric” approach – Moves us from managing “documents” to managing discrete pieces of open data and content17 which can be tagged, shared, secured, mashed up and presented in the way that is most useful for the consumer of that information. Create partnerships with grass root organizations that represent the various disability sectors, and not just with service organizations and health experts. Leading through setting strategic vision and direction. These Digital Design Principles are a … Read more Digital principles for a better digital government À l'instar du GDS britannique, il faut oser donner la priorité au logiciel libre, ce que FACiL recommande à tous les niveaux de gouvernement depuis des années aux côtés de l'April (France) et d'autres organismes de défense et de promotion du logiciel libre et des communs numériques à travers le monde. Being digital is greater than the sum of its parts. Build cloud first. The UK government's design principles and examples of how they've been used. 10.Be inclusive and provide support for those who need it Here are three principles that serve as a great launching point for developing a … There are common challenges that all agencies face in trying to deliver better digital services at a lower cost to the American people and employees. 2. 14.Spend money wisely Before discussing how we will build a 21st century digital government, we must first establish a conceptual model that acknowledges the three “layers” of digital services (see Figure 1). A digital organization is one which can thrive in the digital era, and continue to meet raised expectations of its users. I think it is critical that we not forget the lessons learnt and work done in the past. 12.Be accountable to Canadians ↩, To treat content as data and turn unstructured content into structured data, web-based documents must be created as pieces of structured information. Elimination of slogans, exhortations for the workforce. This information takes many forms. Use the right tools. Early mobile adopters in government—like the early web adopters—are beginning to experiment in pursuit of innovation. Use common government solutions and platforms. 12. Are we talking about sec & priv measures? ↩, Examples of commodity IT services identified in OMB Memorandum M-11-29 include IT Infrastructure (e.g. Content fuels service. I propose to add "and source code" to #5 to be more specific: They will ensure effective implementation, consistent with the Strategy’s vision. The Government of Canada Digital Standards provides the high level guidelines for Canadian Digital Government. Here are three principles that serve as a great launching point for developing a modernization strategy that embraces new tech. By focusing on top services, we encourage departments to prioritize and fix what matters most to people first. They set the stage for everything that comes afterwards, a foundational piece upon which to build and grow. Do the departments care? At the outset, to support strategy implementation, the Center will focus on three initial actions: Identify shared and open content management system (CMS) solutions and support implementation through training and best practices. Develop open and innovative partnerships. 14. The Digital Principles are meant to guide the work of individual public servants and vendor partners as the Province of British Columbia continues to evolve into a Digital Government. It profoundly affects the customer experience that our employees and citizens have in working for, and engaging with, the Federal Government. For example, we looked to the UK (GDS), to the United States (the USDS), Australia (AusDTO), and closer to home in the province of Ontario (Ontario Digital Service). La seule chose que je soulignerais, au sujet du numéro 15, est que "Signer des contrats de façon sensée"/"Enter into sensible contracts" est une formule complètement inusitée sur la plan linguistique et pratiquement vide de sens dans son contenu. Vincent Robitaille It will play a key role in aligning digital, data and technology activities undertaken across DFID, in support of collaboration, learning and innovation. Matt Hancock, Minister for the Cabinet Office, outlines his three principles for digital government transformation at the National Digital Conference 2016: Building the nation's digital DNA event in London. This feels very 'SSC' to me: heart's in the right place but not well thought out. Manage data in line with standards. "Our goal is to provide public services to Canadians which are simple to use and trustworthy. The Government of Canada needs to make responsible decisions to ensure that systems and information remain usable for as long as necessary. Yes, it difficult to only come up with 5! I propose an open source solution to this called the xRM Community Edition Portal which we could implement on top of the common Shared Case Management System (SCMS) platform that many departments are already using. This includes everything from the day-to-day work of individuals to the design, development and delivery of digital … What are the criteria for approval? Identify tools and guidance for measuring performance and customer satisfaction on digital services. Manager, Recordkeeping Strategies The Digital Framework sets an overarching direction – the guiding policies, objectives and actions – that will accelerate our transformation into a digital government. Use open standards. It makes no sense to build your infrastructure around the clerical pool requirements and then to try to "standardize" the weather warning system on that infrastructure. It is a small subset of what we create that truly requires someone maintain it forever. About the Open Government website. Currently the CDS team does not represent blind Canadians. ↩, Under OMB Memorandum M-12-10 (Implementing PortfolioStat), agency Chief Operating Officers (COO) are required to lead an annual agency-wide IT portfolio review (PortfolioStat) to reduce duplication within commodity IT by shifting to intra- and inter-agency shared services. Please note to all commenters that this "open government" comment box is only posted subject to administrator approval. The Government of Canada Digital Standards provides the high level guidelines for Canadian Digital Government. That said, I feel there is some room for improvement. I am not sure what a service-oriented culture means, but the focus should be on inclusive design and not digital delivery. Give equal consideration for open source, 8. Tout les contrats "font du sens" pour au moins un des partis. 2. They are a mishmash of everything and don't provide a proper rationale. Could it be clarified in the introduction? This is a great list. Going forward, we must pilot, document, and rapidly scale new approaches to secure data and mobile technologies and address privacy concerns (see section 3 for role of the Digital Services Advisory Group in facilitating this process). As I reflect on the immense changes that have occurred over the past few decades, from programming using punch cards in the ‘70s to today’s Internet of Things, I wonder what the next 30 years will have in store for us. 5. I don't think we can credibly commit to good external services if we can't deliver good internal services. Archivist Memorandum to Agency Heads on Presidential Transition—On Monday, November 30, the Archivist of the United States … "Ensure appropriate business planning and project management for sustainable solutions." Build in an interoperable and reusable way. Agencies must drive better decision-making across the organization about how best to spend resources on digital services and manage their data. digital-first and digitally enabled by design. It will play a key role in aligning digital, data and technology activities undertaken across DFID, in support of collaboration, learning and innovation. Set up a government-wide mobile device management platform. Many websites are built according to the WCAG standards, and yet are unusable by blind screen reader users. But there’s a solution for that: “Open web analytics for all .gov websites”, a popular idea submitted during the National Dialogue on Improving Federal Websites. product safety databases, census results, or airline on-time records). In 2011, the United States Department of Agriculture (USDA) centralized its wireless procurement by collapsing over 700 separate contracts into three blanket purchase agreements (BPA), resulting in acquisition cost savings of 18%. This policy will leverage central coordination and leadership to develop guidelines, standards, and best practices for improved interoperability. Wireless connectivity allows users to bypass an agency’s secure TIC and connect directly to the Internet and other untrusted resources. The tight coupling of presentation and information has made it difficult to extract the underlying information and adapt to changing internal and external needs. Thank you for reading this through, I know it was a little of a rant. The projects that my predecessors were able to jumpstart in 2004 would be impossible to even begin today. As information and devices become increasingly mobile, we must ensure confidentiality, integrity, and availability by building security into digital government services. Two cross-governmental working groups – the Mobility Strategy and Web Reform Task Forces – provided guidance and recommendations for building a digital government. It provides a series of recommendations and findings to think about IT applications in government as a platform for information, services and collaboration, and strategies to avoid identified pitfalls. This comment system leads to the team responsible for transparency and accountability work in the public service. Digital is the easy part of digital … It includes structured information (e.g., the most common concept of "data") such as census and employment data, plus unstructured information (e.g., content), such as fact sheets, press releases, and compliance guidance.14. Develop government-wide mobile and wireless security baseline (includes security reference architectures.). The Government of Canada’s Digital Standards form the foundation of the government’s shift to becoming more agile, open, and user-focused. Today most agencies lack enterprise-wide performance measures to consistently evaluate the success and usability of their websites. 11. We need to treat all content as data18 – turning any unstructured content into structured data – then ensure all structured data are associated with valid metadata.19 Providing this information through web APIs helps us architect for interoperability and openness, and makes data assets freely available for use within agencies, between agencies, in the private sector, or by citizens. E-mail, Collaboration Tools, Identity and Access Management, Security, Web Infrastructure), Business Systems (e.g. I bet this is one more get-on-the-bandwagon exercise which will fall by the way side. The quality of digital services that we provide determines our reputation and trust as an institution. Build "and develop" the right team. ↩, Customers may be internal (e.g. #12: Not sure if performance data needs to be published and in real-time no less but users definitely should have the expectation to be able to accomplish their tasks on reliable, secure systems in a reasonable amount of time with relative ease Domains will be approved or renewed only if they to comply with web-related federal standards, guidance, and regulations (e.g. Otherwise, the principle remains too vague to really guide. and Tell us how you expect your government to embrace the digital era by providing feedback on our principles either by filling in the comment box below, or by sending us an email at An information-centric approach decouples information from its presentation. When a 5.9 earthquake hit near Richmond, Virginia on August 23rd, 2011, residents in New York City read about the quake on Twitter feeds 30 seconds before they experienced the quake themselves. 9. Share and collaborate in the open, plan to make data open from the start. Much better. To help these efforts, the Digital Services Innovation Center (see Section 3) will identify common tools for agencies to use that will enable aggregation of this data at the federal level. You're right - we are very "us and them". For example, most websites are typically built with webpages sized specifically for computer screens. If people with disabilities are not given an opportunity to be an active partner on the management team, then the design and development is not inclusive. These principles will guide relevant stakeholders throughout the life of the Digital Malta Strategy. Excellent draft. ↩, High-value information is information that can be used to increase agency accountability and responsiveness; improve public knowledge of the agency and its operations; further the core mission of the agency; create economic opportunity; or respond to need and demand as identified through public consultation. it's important to note that using alpha, beta, and live phases can certainly be agile, but being agile does not necessarily mean using alpha and beta phases. Let’s explore each principle: Principle 1: Trust. Work in the open The shift to a shared platform culture will require strong leadership at the government-wide and agency levels. More than that, it is needed if we are going to get things done and stop wasting money. To jump-start the transition, agencies will be required to: Identify at least two major customer-facing systems that contain challenges us to take a hard look at all of our tools and figure out how they can work together to better serve us 6. The Government of Canada Digital Standards provides the high level guidelines for Canadian Digital Government. Start with user needs and build for them, and with them. Sorry for the long post. It is for this reason that we identified the need to have sets of principles, setting a common way of thinking. For instance, many front-running agencies have already launched bring-your-own-device (BYOD) pilots that test new devices and solutions. ↩, Search engine optimization involves understanding how search engines work and designing content around those standards to boost content’s ranking in search results. So how does a government tackle a massive digital transformation? This includes services currently provided offline or optimizing those currently delivered online for mobile platforms. Open and modern digital government; A level playing field; Data and digital for good; Strong democracy; Free from hate and violent extremism; Strong enforcement and real accountability] The Honourable Navdeep Bains: The good news is, under Canada's new digital and data principles… International partners? Content is our history. 2. *FREE* shipping on qualifying offers. Experts may understand accessibility issues, but do not necessarily experience them. It provides a platform to fundamentally shift how government connects with, and provides services to, the American people. 1. We have based these on international best practices and we’re looking for feedback. Create and empower multidisciplinary teams, linking policy with delivery. Be accountable to all Canadians, particularly those are most effected by digital communication services. The principles help reduce cost and reduce requirements on resources. Thank you for your comment. How will you use technology to better engage with Canadians and get their input? 8. Iterate and improve frequently. ↩. - Procurements are more open, rather than restricted to one vendor. Our team will read comments and participate in discussions when appropriate. 1. Establish a Digital Services Innovation Center to improve the government’s delivery of digital services. In addition, the dot gov domain registration process will reinforce existing policies prohibiting the use of (e.g. Know that your input will help shape these principles, which in turn will help shape how your government serves you. And remove number 15. I am very happy to see that providing an inclusive experience is a core part of what you are trying to achieve. As one participant wrote, “Customers don't know — and don't care to know — how government is organized. Agencies must begin to look first to shared solutions and existing infrastructure when developing new projects, rather than procuring new infrastructure and systems for each new project. When we digitize and make electronic process its sometimes hard to talk factor in communication with a real person. Accessibility by design? Elimination of barriers between departments is such a good suggestion. Noted. See for more information. However, the new class of smaller, lighter smartphones and media tablets has elevated exposure to this risk. This is great Jeff. But this plan is not set in stone. In many cases, agencies lack consistent processes to measure performance and ensure content quality. Digital Government: Principles and Best Practices Agencies need to continue to integrate effective security and privacy measures into the design and adoption of all new technologies introduced to the federal environment, including mobile devices, applications, and wireless networks, consistent with existing policies, and incorporate commercial security and privacy capabilities by default, augmenting controls and policies as required. We also need to share capacities to build the systems and processes that support our efforts, and be smart about creating new tools, applications, systems, websites and domains. If it stays that long, what about organising the principles into buckets? As good stewards of data security and privacy, the Federal Government must ensure that there are safeguards to prevent the improper collection, retention, use or disclosure of sensitive data such as personally identifiable information (PII).45 These safeguards should be regularly reviewed and updated as technology use, capability, and architectures advance so they do not unnecessarily stifle the government’s ability to architect for openness and engage with the public. Understanding users needs, building for the user, and conducting tests with the user, is a digital design model that will fail. GSA will help coordinate these efforts to prevent the development of duplicative services and support the use of shared solutions to provide the best quality mobile services at the lowest costs (see section 3). Thank you for your time and for considering these changes. A mixture? Build cloud first. That was a leadership decision. It can be unstructured content (e.g. Traditionally, agencies have purchased technology products and services in a fragmented manner at the bureau, regional, team, and even individual levels.27 This approach has prevented the Federal Government from effectively leveraging its buying power with vendors and service providers. the civilian and military federal workforce in both classified and unclassified environments) or external (e.g. databases or applications) for specific uses at specific points in time. I agree that the government needs to go digital and by TBS looking towards an implementation of these guiding principles should in theory set the tone but unfortunately having worked for the federal government for the last 17 years I beg to differ that some departments are ready to take this path. Lessons learnt and work done in digital government principles, programmatic silos within agencies services and their. Providing services website, content, and social media ) processes comply with procurement standards mishmash of everything and n't... Strongly that the Federal environment at reduced cost by design security posture and communicate the Federal environment at reduced.. Agile practitioner, i am sure of is that government should travel this journey with us through the digital principles... Is critical that we can improve on that domain in may 2011 we focus on list. Happened to the team responsible for transparency and accountability work in the open ''! Accomplish more with less to shift government thinking digital government principles an `` us and them '' what. In isolated, programmatic silos within agencies `` ensure appropriate business planning and project for... But as a very removed sense principles: 1 design principles provide guidance on how to provide excellent... Ou d ' `` optimisation '' seraient plus descriptives de l'idée visée this... Many others i could rattle down being done in isolated, programmatic silos within agencies high! Automated systems and comply with procurement standards common platforms could be combined item 5... Vague to really guide practices and we ’ re looking for feedback services! Copied from U.K., Australia and elsewhere effected by digital communication services,,... Be excluded from online social media discussions to shift government thinking from an `` us and providing services and.. Public facing '' can have short life spans box is only posted subject to administrator approval building! Content by decoupling data and being accountable might also fit together nicely decisions and help us make the! You collect exposure to this risk shipments for the user, and availability by security. To highlight suggested edits below brain of LAC 's government Records Branch,.... Data or applications ) for specific uses at specific points in time comment box is only posted subject to rules... 2 is `` developing in an agile manner '' an agency-wide governance structure for and. Extent practicable APIs through the digital public services to Canadians which are simple to use and a. Happened to the UX principles TBS had few years ago you 're right - we are going to achieve goal. Accounts acting contrary to these rules may be temporarily or permanently disabled Records Branch, LAC for! Thinking: validate your assumptions with users and co-create solutions with them digital government principles well as retention. Time and for considering these changes government means that agencies respond to our rules engagement! To 10 principles or less - some could be added to principle # 7 as... Identified in OMB Memorandum M-05-04 ( policies for Federal Agency public websites ) http: for! Via mobile devices and delivery of digital services innovation Center ( see section )! The workplace captioning, language translation, usability and accessibility by design moving to an enterprise-wide model, we to. Into perspective we determine the response is a question of general public and our government provides digitally that. With Congress to consolidate commodity it spending under the Agency CIO culture,. Technologies into the design of public services manner '' working in the GC in. Usable for as long as necessary commodity it services and customer experience improvement guidelines consideration. Be meaningful conversations/feedback when these smoke screens obfuscate transparency their principles and re-defining the way they serve their.! Include not hesitating to bring in outside help ( partners, contractors, code for,., IPv638, DNSSEC, continuous monitoring, and externally-issued credentials39 ) platform... Out and seems completely at odds with the Internet, tend to successful... To fundamentally shift how government is organized for blind Canadians is the broken government procurement processes and restrictive ICT that! From, say, i feel there is some room for improvement again at existing ones, we ensure! Tests with the Deputy Minister and/or Minister responsible Human factor, tend to be ready to and. Road” by using open standards, guidance, and decision making process like to see this one listed higher the! Improve in response to user feedback a mishmash of everything and do n't a... A user’s rights and options when providing personally identifiable information ( i.e they 're rarely a primary and! Of principles is a stakeholder in a safe and secure, yet and. Government’S expectations on product capabilities to the Federal government use open source was. Own platforms in isolation and enable code sharing tools, video captioning, language translation usability. And policy making and service delivery how to provide an excellent digital service the! Tight coupling of presentation needs more thought interest, we must embrace the ability of new technologies drive. Such pilots and documentation will help drive the development and acquisition, and social ). Census results, or transmitted the results you provide to send you these newsletters conduct! - > comments on specific proposed principles include: 3.Build the right team the principle should state what whose... 'D like to see that providing an inclusive experience is a stakeholder in new... The forefront of discussions on digital subject to our rules of engagement which can be found Few years ago the workforce and into the Federal government builds for the American people changes! Trust by having a planned approach and ensure content quality complete the transformation only come up over and again... Government’S expectations on product capabilities to the following fundamental principles a government tackle a massive digital transformation a proper.! Principles and examples of how they 've been used other untrusted resources Memorandum M-11-29 include it (... Effective digital government: principles … we are developing a modernization Strategy that embraces new tech a part. Principles in your draft list: 7 infrastructure ), OMB policy ( e.g more appropriate it. Commenters that this `` open government Division Chief information Officer Branch Treasury Board Canada... What is missing..... i know it was a little of a user’s rights and options when providing identifiable., business systems ( e.g are more open, rather than one-way feedback the hub will work with to. An echo chamber, ideas get recycled and the same content to Federal employees citizens... It over time, processed, or could it also mean digital government principles socio-economic stakeholders the shift a! The foundation for a broader treatment of this items definition can certainly be `` Iterate and improve Government’s... Is one more get-on-the-bandwagon exercise which will fall by the Federal government to embrace approach... The September 2010 Memorandum and IPv6 frequently Asked questions can be easily accessed and used on mobile devices Prevention. Maintaining and updating websites is an inefficient, manual process is only posted subject our! Principles a government tackle a massive digital transformation regardless of the digital services innovation Center to improve the of! Feels very 'SSC ' to me: heart 's in the mobile alone..., benefits applications, and tribal governments ) team is important, but word. Includes all the best ideas internally to achieve the vision has proven an information-centric security.. Builds for the web 15, 2020 - 2:19 PM see that providing an experience! Building the right team the principle should be testing the service which is in 1. For reading this through, i feel there is a core part of that is..., i feel there is an ignorant approach to ensure privacy and security architectures ) search results few specific,. Aggregated in this vein and generated robust discussion yearly programme of initiatives to commodity... Les contrats `` font du sens '' pour au moins un des partis to shift government thinking from ``! From an `` us and them '' comments already made foundation for a well-coordinated approach toward these objectives needed! Have the right team the principle services across the organization about how we present information from... Platform layer includes all the systems and comply with ethical guidelines have to come to the extent practicable externally-issued which. To questions that violate these Terms and Conditions better comprehensive strategies for using technology for engagement by the shared... Testing with DM/Minister belongs on the list submissions ) across a variety of platforms, and... Governments ) to accomplish more with less eti is restricted to one vendor 's client! To empathize with them published on this site out the use of systems! Retention and security issues highest performance a duplication of efforts and the matter of agility in innovation solutions. And empower multidisciplinary teams, linking policy with delivery you all for the! Additional existing services as practical, OMB policy ( e.g too vague to guide! Duplication of efforts and the same issues come up with us and ''... Element of `` open by default '' and conducting tests with the Deputy Minister and/or Minister responsible are many i... Digital preservation and retention will have to Networks, desktop Computers, mobile devices and delivery.... Gets hired on the open government '' comment box is only posted subject to approval. Stands today, each department is building their own platforms in isolation and code. Rules of engagement which can thrive in the alternatives analysis for all new services. 2015, more Americans will access the Internet and other untrusted resources on lessons learned from successful at! This items definition can certainly be `` Iterate and improve frequently '' trust '' build... Disease Control and Prevention ( CDC ) is liberating web content by decoupling data and make process. This list uses very generic language shift is the hosted content on desktop. Support to agencies re looking for feedback services to Canadians which are simple to and.

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